computer assistant

(1)Job Title: Lead Computer Assistant
Department: Department of the Treasury
Agency: Internal Revenue Service
Sub Agency: Internal Revenue Service
Job Announcement Number: 11BR3-MIX0637-0335-11-CB
SALARY RANGE: $62,467.00 - $81,204.00 /year
OPEN PERIOD: Monday, April 25, 2011 to Friday, April 29, 2011
SERIES & GRADE: GS-0335-11/11
POSITION INFORMATION: Term Appointment Not-To-Exceed 1 year, may be extended up to a total of 4 years
PROMOTION POTENTIAL: 11
DUTY LOCATIONS: Few vacancy(s) in one of the following locations: Kearneysville, WV
WHO MAY BE CONSIDERED: U.S. CITIZENS, NO PRIOR FEDERAL EXPERIENCE IS REQUIRED
JOB SUMMARY:WHY IS THE IRS A GREAT PLACE TO WORK?
At the IRS, you will use your skills in accounting, business, finance, law enforcement, information technology, advocacy and more to help make America stronger. The IRS is one of the largest financial institutions in the world and the work we do helps fund America. We are counting on bright, talented and dedicated individuals like you to achieve our goals. You will be both challenged and supported so whether you are just starting out or looking for new opportunities, consider the IRS and start making a difference today.
The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world.
Come Join the Department of the Treasury and Invest in Tomorrow.
WHAT IS THE INTERNAL REVENUE SERVICE (IRS)?
The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.
If you are interested in a challenging career with excellent benefits, training, and strong growth potential, we strongly encourage you to apply for the Lead Computer Assistant.
The Modernization Information Technology Service (MITS) organization is recruiting for a Lead Computer Assistant for a TERM appointment NTE 1 year which may be extended up to a total of 4 years. There is potential for conversion to a permanent appointment in the same line of work if the appointment is made under competitive procedure. The employee's performance under the TERM appointment must be rated at the fully successful level or higher and be selected from an internal IRS merit promotion certificate.
WHAT DOES LEAD COMPUTER ASSISTANT DO?
The incumbent serves as a team leader and provides leadership to a team of Computer Assistants. In this capacity, he/she performs work that is of the same kind and level as the highest level of work accomplished by the team members led. The incumbent carries out a full range of administrative and technical assistance to individuals and/or businesses by telephone and/or correspondence. Workload involves a diversity of complex issues/problems related to a wide range of computer technical issues and procedures administered by the Internal Revenue Service.
WHAT IS THE MITS DIVISION?
The mission of Modernization Information Technology & Security Services (MITS Services) is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support.
Position is located in Kearneysville, WV. 1st TOD: Monday to Friday (Day Shift), 07:30am to 04:00am (EST). 2nd TOD: Monday to Friday (Swing Shift) 4:00pm to 12:30am (EST).
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?
If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
IRSITJobs
KEY REQUIREMENTS:
Please click "Print Preview" to review the announcement before applying.
Duties
Additional Duty Location Info:
Kearneysville, WV
As an Lead Computer Assistant you will:
Ensure that the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.
Articulates and communicates to the team the assignment project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
Coach the team in the selection and application of appropriate problem solving methods and techniques, provide advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution.
Lead the team in identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; achieving desired results; and ensuring that each employee has an integral role in developing the final team product.
Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects, and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks.
Monitor and report on the status and progress of work, checking on work in progress, reviewing completed work to ensure that the supervisor's instructions on work priorities, methods, deadlines, and quality are met.
Serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus-building activities among team members.
Qualifications and Evaluations
QUALIFICATIONS REQUIRED:
You must meet one or more of the following basic requirements by the closing date of this announcement.
ELIGIBILITY REQUIREMENTS:
BASIC REQUIREMENTS
To qualify for this position at this grade level, you must have at least one year (12 months) of specialized experience equivalent to the GS-9 level in the Federal Service. Specialized experience is experience that is in or related to this position and provided you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Examples of qualifying experience may have been gained in positions providing training and assistance to user customers; assisting with the administration of the overall computer security program; installing, maintaining and upgrading software; installing and maintaining hardware; advising and providing technical assistance to computer systems users on a wide variety of computer software and hardware issues; and independently analyzing, resolving and correcting discrepancies in routine and complex situations. This list is not inclusive.
HOW YOU WILL BE EVALUATED
Your application will be rated based on education, training, and quality of your experience. Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume may result in a "NOT QUALIFIED" determination for this position. Tips for preparing your resume and cover letter can be found by clicking here for resume tips or here for cover letter tips.
If you are eligible and qualified, your application (resume and any other information submitted) will be evaluated by a panel of subject matter experts to assess your possession of the following competencies: IT Knowledge, Organizational Awareness, Analysis, Leadership, Communications. You will be tentatively assigned to a category group (A, B, C, etc.) based on the results of the panel. Each category group represents a quality level (i.e., A = Superior, B = Highly Qualified, etc.). Candidates will be considered in category group order. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). All other preference eligibles will be assigned based on their information provided in resumes and will referred for selection before non-preference eligibles within the same category. Applicants are "tentatively" assigned to a category group pending qualifications validation.
Your final category assignment determines the order in which you are considered for the position, applicants are referred to the selecting manager in category order (A, B, C). You may be required to participate in a selection interview. The IRS will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of 80 or Category B or better to be rated as well qualified to receive special selection priority.
To preview questions please click here.
Benefits and Other Info
BENEFITS:
We offer a workplace that values people. Our comprehensive benefits are very generous. The IRS will help you reach your personal goals by supporting your professional growth, health, well-being and family needs. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards;
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year; applicants with prior federal service may have varying benefits;
Access to comprehensive vision, dental, life and long-term care insurance programs that may be continued after you retire;
A wide choice of health insurance plans, coverage for pre-existing conditions and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums;
A retirement program which includes a life-time annuity, a 401 (k) type plan with employer-matching contributions for eligible employees and potential Social Security benefits.
Learn more about Federal benefits programs at: usajobs.gov
OTHER INFORMATION:
If you need a reasonable accommodation for any part of the application and hiring process, please contact the individual listed in this announcement. Decisions on granting reasonable accommodation will be made on a case-by-case basis. If the State Rehabilitation Center or the State Commission for the Blind has certified you as eligible for reasonable accommodation, you may wish to contact your counselor to apply for employment through the IRS Disability Employment Program in addition to applying for this vacancy announcement.
CONDITIONS OF EMPLOYMENT:
If selected for this position, you will be required to:
Complete a one-year probationary period (unless already completed).
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
A pre-employment federal income tax verification.
Federal law requires verification of identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information can not be confirmed.
HOW TO APPLY:
The application process has 6 STEPS.
STEP 1: Create a "MY Account" at: https://my.usajobs.gov.
STEP 2: Develop a resume using the "Resume Builder" or upload your resume.
STEP 3: Search for IRS Vacancy Announcements. To find this announcement, go to http://jobs.irs.gov/USAJOBS , copy and enter the announcement number 11BR3-MIX0637-0335-11-CB in the key word search field. Select "Yes", if you are a current or former Federal civilian employee who holds or held a non-temporary appointment. Click "Search for Jobs." Click "Apply Online" on the announcement screen, follow all instructions provided, and click "Apply for this position now!"
STEP 4: Complete all 5 steps in the CareerConnector Account Creation: 1) Personal Information; 2) Military Service & Veteran Preference; 3) Core Questions 4) Demographic Information and 5) Resume Information. Click "Apply to this Vacancy".
STEP 5: Apply to the Vacancy. Respond to the questions for each of the following sections: Series, Grade, Location; Grade Specific; & All Grade Questions.
STEP 6: Submit Documents and Review Application. Timely submit the supporting documents requested. Click one of the available options in CareerConnector: Upload; USAJOBS; Fax; or Reuse existing documents. Follow ALL instructions provided. Next, review the summary of the application you completed. Scroll down & click "Finish" at the bottom of the page. You will be automatically redirected to USAJOBS where you can track the status of your application.
WHAT IF I FORGOT TO SUBMIT SOMETHING?
Log into My USAJOBS at https://my.usajobs.gov with your user name and password.
Click on "Application Status".
Click "more information" under the "Application Status" column of the announcement.
Click "Review and Update your documents if needed", on the "Application Detail" page.
Select "Upload", "USAJOBS", "Fax", or "Reuse existing document" for each document to be submitted. Ensure you carefully follow ALL instructions provided.
Click "Finish" to save this change.
REQUIRED DOCUMENTS:
VETERANS' PREFERENCE DOCUMENTATION
If you are claiming veterans' preference, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Applicants who qualify for Ten-point preference must also submit an Application for 10-point Veteran Preference, Standard Form (SF)-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference, Click Here.
CTAP/ICTAP DOCUMENTATION
If you are a displaced or surplus Federal employee eligible for consideration under the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility. For more information about eligibility and required documents, click here.
NOTE: YOU MUST SUBMIT ALL DOCUMENTATION BY 11:59 P.M. EST ON THE CLOSING DATE OF THIS ANNOUNCEMENT TO BE ELIGIBLE FOR CONSIDERATION.
AGENCY CONTACT INFO:Cynthia Brad
Phone: 631-447-4829
Fax: 000-000-0000
Email: Scheduling.Team@irs.gov Agency Information:
Internal Revenue Service
1040 Waverly Avenue
Stop 13
Holtsville, NY 11742
Fax: 000-000-0000
WHAT TO EXPECT NEXT:
You can expect a communication from us concerning your application via email. If you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communications that could affect your consideration for this position. If your contact information changes after the closing date of the announcement, please notify the Employment Office (contact provided in this announcement) and update your USAJOBS profile.
You can check the status of your application for this position at any time by logging onto your "My USAJOBS" account and clicking on "My Applications".
Agency Information:
Internal Revenue Service
1040 Waverly Avenue
Stop 13
Holtsville, NY 11742
Fax: 000-000-0000
Questions about this job:
Cynthia Brad
Phone: 631-447-4829
Fax: 000-000-0000
Email: Scheduling.Team@irs.gov
Job Announcement Number:
11BR3-MIX0637-0335-11-CB
Control Number: 2249137
apply https://my.usajobs.gov/apply/applystart.aspx?cpdf=tr93&jobid=
98841837&redirect=http%3a%2f%2fjobsearch.usajobs.gov%2fsearch.aspx